Terms & Conditions

Verra Living Private Limited is a company incorporated in India. Registered office address available on request — write to legal@verra.in.

You can contact us at support@verra.in for order and product queries, or legal@verra.in for legal notices.

You must be at least 18 years old and capable of entering into a legally binding contract under Indian law to place an order or create an account.

You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. Please give us accurate, current and complete information, and keep it up to date. We may suspend or close accounts that contain false information or that are used in breach of these Terms.

Verra products condition and treat water for household use. They are appliances, not medical devices, and nothing on the Site should be read as a claim that any product diagnoses, prevents, treats or cures any disease or medical condition.

We try to describe and picture our products as accurately as possible. Images, illustrations, colours, finishes and packaging are indicative; actual products may vary slightly. Performance figures, filtration or conditioning claims and cartridge-life estimates are based on defined test conditions and typical municipal water. Real-world results depend on your local water quality, water pressure, usage volume and maintenance.

Verra products are not a substitute for following any boil-water notice or advisory issued by your local authority, and are not designed to make unsafe or non-potable water safe to drink unless the specific product page expressly says so.

When you place an order, you are making an offer to buy the products in your cart. We will send an order acknowledgement by email; this confirms we have received your order but does not by itself mean we have accepted it.

A contract between you and us is formed only when we send a dispatch confirmation for the relevant products. Until then, we may decline or cancel all or part of an order — for example, if the product is out of stock, if there was a pricing or description error, if we suspect fraud or misuse, or if we cannot deliver to your address. If we cancel an order you have already paid for, we will refund the amount for the cancelled items.

All prices are listed in Indian Rupees (INR) and, unless stated otherwise, are inclusive of applicable Goods and Services Tax (GST). Delivery charges, if any, are shown separately at checkout before you pay.

Prices and offers may change at any time, but changes will not affect orders for which we have already sent a dispatch confirmation. If we discover that a product was mispriced, we will contact you before dispatch and give you the option to buy at the correct price or cancel the order.

Payments are processed by third-party payment providers. By paying, you authorise the applicable provider to charge your chosen payment method. We do not store complete card numbers. Where cash on delivery (COD) is offered, additional conditions or fees may apply and will be shown at checkout.

We ship within India to the areas served by our logistics partners. Delivery timelines shown on the Site are estimates and are not guaranteed. We are not responsible for delays caused by events outside our reasonable control, incorrect address details, or the recipient being unavailable.

Risk of loss or damage to the products passes to you on delivery to the address you provided (or to a person you have authorised to receive them). Ownership passes to you once we have received full payment.

Some Verra products are designed for self-installation and some may require a plumber or trained installer. Please read the installation guide and user manual before use, check tap and fitting compatibility, and make sure your water supply meets the pressure and quality requirements stated for the product.

Damage caused by incorrect installation, use outside the stated conditions, connection to an incompatible supply, tampering, or failure to carry out routine maintenance (including timely cartridge replacement) is not covered by our warranty and is not eligible for return.

Cartridges, filters and similar consumables have a limited service life. The lifespan we quote is an estimate for typical conditions; you may need to replace them sooner depending on your water quality and usage. Using the product beyond a cartridge's rated life may reduce performance.

If you subscribe to recurring cartridge deliveries, the applicable subscription terms (billing cycle, pricing, skipping and cancellation) are presented at sign-up and form part of these Terms.

Unless a different period is stated on the product page, Verra hardware is covered by a limited warranty of 12 months from the date of delivery against defects in materials and workmanship under normal household use.

The warranty does not cover consumables, normal wear, cosmetic damage, or damage from misuse, accident, unauthorised repair, incorrect installation, water conditions outside the stated range, or events outside our control. To make a claim, contact us with your order number and a description of the issue. Where a claim is valid, we will repair or replace the affected product or part; this is your exclusive remedy under the warranty. This warranty is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019.

You may cancel an order before it is dispatched for a full refund. After dispatch, cancellations are handled under our Returns & Exchanges Policy.

Our Returns & Exchanges Policy explains return eligibility, non-returnable items, how to start a return, and how refunds and exchanges work. It forms part of these Terms.

The Site and all of its content — including text, graphics, logos, images, video, product designs and software — are owned by or licensed to Verra Living Private Limited and are protected by intellectual property laws. "Verra" and "Verrafied" are word marks of Verra Living Private Limited. "Membrix" is a trademark used under licence, and the underlying water-conditioning technology is protected by patents.

You may view and use the Site for your own personal, non-commercial purposes. You may not copy, reproduce, republish, sell, frame, scrape, or create derivative works from any part of the Site, or use our names, marks or branding, without our prior written permission.

If you submit a review, photo, comment or other content, you confirm it is your own, is accurate, and does not infringe anyone's rights or any law. You grant us a worldwide, royalty-free, perpetual licence to use, reproduce, adapt and display that content in connection with our business, including marketing.

We may moderate, decline to publish, or remove submitted content at our discretion. Do not submit anything unlawful, misleading, defamatory, obscene, or that contains malware or another person's personal information without their consent.

You agree not to misuse the Site. In particular, do not attempt to gain unauthorised access to any part of the Site or its systems; do not introduce viruses or other harmful code; do not use bots, scrapers or automated means to collect data; do not place fraudulent or speculative orders; and do not use the Site in any way that disrupts it or infringes the rights of others.

The Site may link to third-party websites or use third-party services such as payment gateways and logistics providers. We do not control those sites and services and are not responsible for their content, policies or practices. Your use of them is governed by their own terms.

Except for the express limited warranty above and rights that cannot be excluded under Indian law, the Site and the products are provided "as is" and "as available". We do not warrant that the Site will be uninterrupted or error-free, or that any specific water-quality outcome will be achieved in your home.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act, 2019.

Subject to that, we will not be liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, data or goodwill. Our total liability arising out of or in connection with any order is limited to the amount you paid for the products giving rise to the claim.

You agree to indemnify and hold us harmless from claims, losses and reasonable costs arising out of your breach of these Terms, your misuse of the Site or the products, or your infringement of any law or third-party right.

These Terms do not affect any rights you have as a consumer that cannot be waived or limited by contract, including under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, failure of utilities or transport networks, and acts of government.

We may update these Terms from time to time. The version that applies to your order is the one published on the Site when you place that order. We will post the updated Terms with a revised 'Last updated' date, and significant changes will be highlighted where practical. Continued use of the Site after changes take effect means you accept them.

These Terms and any dispute arising out of them or your use of the Site are governed by the laws of India. Subject to the consumer-protection provisions that allow you to file a complaint where you reside, the courts at Mumbai, Maharashtra will have exclusive jurisdiction.

Before starting formal proceedings, please contact us so we can try to resolve the matter. You may also use the grievance-redressal route below and the remedies available under consumer-protection law.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints may be sent to The Grievance Officer at grievance@verra.in. We will acknowledge a complaint within 48 hours of receipt and endeavour to resolve it within one month.

Verra Living Private Limited. Support: support@verra.in. Legal notices: legal@verra.in. Grievances: grievance@verra.in.

Registered office address available on request — write to legal@verra.in.