Returns & Exchanges

You can request a return within 7 days of delivery for eligible, unused items.

If an item arrives damaged, defective, or is not what you ordered, tell us within 7 days of delivery so we can put it right at no cost to you.

To be eligible for a change-of-mind return, an item must be:

• unused, uninstalled and in its original condition;
• complete with all parts, accessories, free gifts, manuals and warranty cards;
• in its original product packaging, with tags and seals intact; and
• accompanied by proof of purchase (order number or invoice).

We may reduce a refund to reflect any loss in value caused by handling beyond what is needed to check the item, or refuse a return that does not meet these conditions.

• Cartridges, filters and other consumables once the seal is broken or they have been used, for hygiene reasons — unless they are defective.
• Products that have been installed or used, unless they are found to be defective or not as described.
• Items damaged by misuse, incorrect installation, unauthorised repair, or use outside the stated water conditions.
• Gift cards and store credit.
• Items marked 'final sale', 'clearance' or 'non-returnable' on the product page.
• Free gifts and promotional items, except where the promotion says otherwise.

If your order arrives damaged or defective, or you received the wrong item, contact support@verra.in within 7 days of delivery with your order number and photos or a short video showing the issue and the packaging. We recommend filming the unboxing for orders that look damaged on arrival.

Once we have confirmed the issue, we will arrange a free replacement or, if you prefer or a replacement is unavailable, a full refund including any delivery charges you paid. You will not pay return shipping in these cases.

Email support@verra.in or use the returns option in your account, and include your order number, the item(s) involved, the reason, and photos where relevant.

We will review your request and, if it is eligible, send you a return authorisation with instructions. Please do not ship anything back before you receive this.

Where your pincode is serviceable, we will arrange a reverse pickup. Where it is not, we will ask you to self-ship to the address we provide and reimburse reasonable standard shipping costs for eligible returns.

For change-of-mind returns, a return shipping fee may be deducted from your refund; this will be told to you before you confirm. For damaged, defective or incorrect items, return shipping is free.

Please pack the item securely, ideally in its original packaging, so it is not damaged in transit. Returns lost or damaged on the way back because of inadequate packing may not be refunded in full.

After we receive your return, we inspect it within 2–3 business days and email you whether it is approved. If it is not approved because it does not meet the eligibility conditions, we will explain why and can send the item back to you.

Approved refunds are issued to your original payment method within 5–7 business days of approval. The time it then takes to appear in your account depends on your bank or card issuer.

For orders paid by cash on delivery, refunds are made by bank transfer to the account details you provide.

Unless the return is due to our error, we refund the price of the returned items. Original delivery charges, COD fees and any return shipping fee are not refunded for change-of-mind returns.

You can exchange an eligible item for a different variant or product, subject to availability. If the new item costs more, you pay the difference; if it costs less, we refund the difference.

We offer one free exchange per order for change-of-mind requests; further exchanges may incur a shipping fee. If your preferred item is out of stock, we will offer a refund instead.

You can cancel an order at no charge any time before it is dispatched — contact us as soon as possible. Once an order has been dispatched, it is treated as a return under this policy.

Made-to-order items and active subscription deliveries may have different cancellation rules, which are shown at the time of purchase.

A warranty claim is different from a return. Verra hardware carries a limited warranty of 12 months from delivery against manufacturing defects, as set out in our Terms & Conditions. Valid warranty claims are resolved by repair or replacement of the product or part, not by refund. Contact support@verra.in with your order number and details of the fault to start a claim.

If you have a cartridge subscription, you can skip, reschedule or cancel a delivery from your account before it is billed or dispatched. Once a consumable has shipped it cannot be returned unless it is defective.

If you have not received an approved refund after 5–7 business days, first check your bank account again, then contact your bank or card issuer, as processing time varies. If you have done this and still have not received it, contact support@verra.in and we will follow up.

Returns and exchanges: support@verra.in

Verra Living Private Limited. Registered office address available on request — write to legal@verra.in.